Speaker: Mr. Sam Rakusen, CEO Raukusen Design FX Ltd
Title: Measuring Performance
Abstract: The premise on which Key Performance Indicators are used is that clients want their projects delivered to the highest possible standards of quality, cost and time while at the same time respecting the environment, the people involved in the project and those who use the completed work. The creation of KPI data means that both clients and suppliers can easily implement a system of measurement for these critical issues, can benchmark their performance and compare with the rest of their industry and then by using this information set improvement targets. Identifying weaknesses and addressing them without adverse impact in the areas of strength is the tight rope managers have to walk in order for their companies to remain sustainable, profitable and satisfy their market place.