Business Analysis within the Business Change Lifecycle

Speaker: Debra Paul
Topic: Business Analysis within the Business Change Lifecycle
Abstract: The drivers for business analysis are sometimes forgotten given the passage of time. However, it is always worthwhile revisiting these drivers as this helps inform how we conduct business analysis today. Further, while business analysis can offer significant benefits to business change projects, in practice this is often not the case. Debbie Paul will discuss the rationale and aims of business analysis, how it fits in the business change lifecycle and why the potential benefits may not be achieved. Particular focus will be given to the mechanistic application of methods/techniques and the incidence of 'new approach evangelism'.


Emergency Information Systems and Risk Management

Speaker: Dr Lili Yang
Topic: Emergency Information Systems and Risk Management
Abstract: The ability and efficiency of responding to crises and unexpected events have become increasingly important throughout the world. The September 11th attacks on the World Trade Centre and London bombings are etched in memory in which humans were ill-equipped to respond. The slow and inadequate responses have led to many people death and the loss of property. Procuring the right information at the right time, in the right format, and to get it to the right people is a challenge in any emergency management and response system design. Poor designs can lead to response systems that are not used, ineffective, and in some cases dangerous to the emergency personnel. The faster the emergency responders are able to gather, analyse, and act on key information, the more effective their response will be, the better the needs will be met, and the greater the benefit to all affected people. This talk will summarize the research works on emergency information systems and risk management completed or being carried out by Dr Yang’s research team.


Service Innovation: Research Challenges in Information Systems

Speaker: Professor Linda A Macaulay
Topic: Service Innovation: Research Challenges in Information Systems
Abstract: Economies have become dominated by service sectors. Services depend critically on people working together and with technology to provide value for others, consequently new skills are required for integrating business, people and technology. Such innovative skills will be required across the economy, since services are not just the concern of service sectors. This seminar introduces Service Innovation through the use of two examples, the first illustrates the need for innovation in response to customer dissatisfaction with an existing service, and the second illustrates service innovation driven by the adoption of a new technology. The seminar concludes by discussing the role of Information Systems research in Service Innovation and suggests a number of research challenges.